MySmallClaim

Privacy Policy

Last updated: January 2026

1. Introduction

MySmallClaim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and contact information
  • Email address
  • Phone number
  • Physical address
  • South African ID number (for document drafting purposes)
  • Payment information

Case Information

To provide our document drafting services, we collect:

  • Details about your legal matter
  • Information about other parties involved
  • Financial details related to your claim

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process your document requests
  • Send you service-related communications
  • Process payments
  • Improve our services
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Payment processors (PayFast) to process transactions
  • Email service providers (Brevo) to send communications
  • Cloud storage providers for secure data backup
  • Legal authorities if required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Document data is typically retained for 30 days after generation.

8. Responsible Party

The responsible party in terms of POPIA is MySmallClaim. Our Information Officer can be contacted at privacy@mysmallclaim.co.za.

9. Lawful Basis for Processing

We process your personal information on the following lawful bases:

  • Performance of a contract when providing our document drafting services
  • Your consent when you provide information during consultation
  • Legitimate interests for improving our services and ensuring security

10. International Data Transfers

Our services use cloud infrastructure that may store data outside South Africa, including in the United States (for services such as Firebase and OpenAI). We ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

11. Automated Decision-Making

Our service uses artificial intelligence (AI) technology to assist in drafting your documents. The AI generates questions based on your input and drafts document content. You have the opportunity to review and edit all generated content before finalizing your document.

12. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator:

  • Website: https://www.justice.gov.za/inforeg/
  • Email: complaints.IR@justice.gov.za

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@mysmallclaim.co.za